Effective Date: August 19, 2026H&H AUTO AND IMPORT LLC (“H&H AUTO AND IMPORT LLC,” “H&H Auto and Import,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, hhautoandimport.com (the “Website”).
This Privacy Policy explains what information we may collect, how we use and protect that information, when information may be shared with third parties, and the choices and rights available to you.By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. About H&H AUTO AND IMPORT LLC
H&H AUTO AND IMPORT LLC provides international vehicle shipping, automotive import support, transportation and delivery coordination, vehicle registration assistance, customs clearance support, import-regulation consultation, vehicle inspections and appraisals, import duty calculation assistance, and related automotive import services.Business Name: H&H AUTO AND IMPORT LLCBusiness Address: 15855 Edna Pl, Unit 9, Irwindale, CA 91706, United StatesOwner / Manager: HENG TECHPhone: (214) 682-8291Email: [email protected]Business Hours: Monday – Sunday, 9:00 AM – 6:00 PM
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us, request information, inquire about our services, or otherwise communicate with our business.Depending on the nature of your request, this information may include:
- Full name
- Email address
- Telephone number
- Mailing or business address
- Vehicle-related information
- Shipping or transportation details
- Import or registration information
- Information included in your inquiry or message
- Other information you voluntarily provide to us
- IP address
- Browser type and version
- Device type
- Operating system
- General location information derived from IP address
- Pages viewed
- Date and time of your visit
- Referring website or page
- Website usage and interaction information
- Technical information necessary for website security and operation
This technical information is generally used for website operation, security, troubleshooting, performance monitoring, and understanding how visitors use our Website.
3. How We Use Your Information
We may use information we collect for legitimate business purposes, including to:
- Respond to inquiries and requests
- Provide information about our vehicle shipping and import services
- Communicate with customers and prospective customers
- Prepare or coordinate requested services
- Coordinate transportation, shipping, customs, registration, inspection, or related services
- Provide estimates or service-related information when requested
- Maintain and improve our Website
- Monitor Website performance and functionality
- Protect our Website, systems, business, and users from fraud, abuse, or unauthorized activity
- Maintain business and service records
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Enforce our terms, agreements, and policies
- Establish, exercise, or defend legal claims where appropriate
We do not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without providing additional notice when required by applicable law.
4. How We Receive Information
We may receive information directly from you when you:
- Submit an inquiry through our Website
- Contact us by email
- Contact us by telephone
- Request information about our services
- Communicate with us regarding a vehicle or shipping request
- Provide information during the service coordination process
We may also receive limited information automatically through Website technologies such as cookies, server logs, analytics tools, or security technologies.
5. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to support Website functionality, security, performance, and analytics.Cookies are small text files that may be stored on your device when you visit a website. Depending on how the Website is configured, cookies may help us:
- Keep the Website functioning properly
- Remember certain preferences
- Understand Website traffic and usage
- Improve Website performance
- Detect and prevent suspicious or abusive activity
- Measure the effectiveness of Website content or advertising
Some cookies may be provided by third-party service providers operating technologies on our behalf.You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of portions of the Website.
6. Analytics and Website Technologies
We may use analytics, performance, security, or similar Website technologies to understand how visitors interact with our Website and to maintain a reliable and secure online experience.These technologies may collect information such as device information, IP address, browser information, pages visited, referring pages, approximate location, and interaction information.Where third-party services are used, those providers may process information according to their own privacy policies and terms.We do not represent that every third-party technology is used at all times. Technologies may be added, removed, or changed as our Website and business operations develop.
7. Information Sharing and Disclosure
We do not sell or rent your personal information.We may share personal information when reasonably necessary to operate our business, respond to your request, provide or coordinate requested services, or comply with legal obligations.Depending on the service requested, information may be shared with appropriate service providers or other parties, which may include:
- Vehicle transportation and shipping providers
- Logistics providers
- Customs-related service providers
- Registration or documentation service providers
- Inspection or appraisal providers
- Insurance-related service providers when applicable
- Website hosting and technical service providers
- Website analytics or security providers
- Professional advisers, such as legal, accounting, or compliance professionals
- Government agencies or authorities when disclosure is required or permitted by law
- Comply with applicable law or legal process
- Respond to a lawful governmental request
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our customers, users, or others
- Investigate fraud, security incidents, or unauthorized activity
- Enforce our agreements, terms, or policies
8. Business Transfers
If H&H AUTO AND IMPORT LLC is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.Any such transfer will be handled in accordance with applicable privacy and data-protection requirements.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.Security measures may include access controls, secure website technologies, monitoring, and other safeguards appropriate to the nature of the information and our business operations.However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through the Website.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Respond to inquiries
- Provide or coordinate requested services
- Maintain business and transaction records
- Meet legal, accounting, tax, regulatory, or reporting requirements
- Resolve disputes
- Enforce agreements and policies
- Protect our legitimate business interests
11. Your Privacy Choices
Depending on applicable law, you may have choices regarding your personal information.You may contact us to:
- Request information about personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Ask questions about how your information is used
- Request information about certain disclosures or processing activities where required by law
We may need to verify your identity before completing certain requests to protect your information from unauthorized access.Some requests may be subject to limitations or exceptions under applicable law.To submit a privacy-related request, contact us using the information provided in the Contact Us section below.
12. California Privacy Rights
If you are a California resident, California privacy law may provide you with additional rights regarding your personal information, subject to applicable exceptions and limitations.Depending on the circumstances and applicable law, these rights may include the ability to:
- Know or request access to certain personal information collected about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Obtain information about certain categories of personal information collected, used, or disclosed
- Exercise applicable rights without unlawful discrimination
We do not sell personal information as that term is defined under applicable California privacy law.If you would like to submit a California privacy request, please contact us using the contact information below. We may request information necessary to verify your identity before processing the request.
13. Communications
If you contact us, we may use your contact information to respond to your inquiry, provide requested information, communicate regarding services, or follow up on a request you initiated.We do not use your information to send unrelated promotional communications unless permitted by applicable law and, where required, with your consent.You may contact us if you wish to stop receiving non-essential communications from us.Service-related, transactional, security, or legally required communications may still be sent when necessary.
14. Third-Party Websites and Services
Our Website may contain links to websites or services operated by third parties.If you follow a third-party link, you will leave our Website and become subject to that third party’s privacy practices and policies.We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.We encourage you to review the privacy policy of any third-party website before providing personal information.
15. Children’s Privacy
Our Website and services are intended for a general audience and are not directed toward children under the age of 13.We do not knowingly collect personal information from children under 13 through the Website.If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.
16. International Data Processing
Because our business provides international vehicle shipping and import-related services, information provided in connection with a service request may need to be processed or shared with service providers or other parties located in different jurisdictions.Where required by applicable law, we will take reasonable measures to handle personal information in accordance with applicable privacy and data-protection requirements.
17. Do Not Track Signals
Some web browsers may provide “Do Not Track” or similar privacy signals.Because there is currently no universally consistent industry standard for responding to all such signals, our Website may not respond to every browser-based Do Not Track setting.Where required by applicable law, we will honor legally recognized privacy preference signals in accordance with applicable requirements.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, Website, technologies, legal requirements, or privacy practices.When we make changes, we will update the Effective Date displayed at the top of this page.We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.Your continued use of the Website after an updated Privacy Policy becomes effective means that you acknowledge the updated policy, subject to any rights or requirements provided by applicable law.
19. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:H&H AUTO AND IMPORT LLCBusiness Address:15855 Edna Pl, Unit 9Irwindale, CA 91706United StatesOwner / Manager:HENG TECHPhone:(214) 682-8291Email:[email protected]Business Hours:Monday – Sunday | 9:00 AM – 6:00 PMWe will review privacy-related inquiries and respond within a reasonable period, subject to applicable legal requirements.
20. Acknowledgment
By using hhautoandimport.com, you acknowledge that you have had the opportunity to review this Privacy Policy and understand how H&H AUTO AND IMPORT LLC may collect, use, disclose, retain, and protect information as described above.H&H AUTO AND IMPORT LLC
Professional international vehicle shipping, automotive import, customs clearance, and transportation solutions.